Commercial leasing results, from lead to collected cash

The challenge

Turnover rent was reconciled in spreadsheets each month, three weeks after period close, and under-declared sales were only caught during annual audit.

What was implemented

• • Tenant portal for monthly sales declarations with supporting invoice uploads
• • Revenue-share rules configured per contract (minimum guarantee, tiered and hybrid)
• • Automatic turnover rent lines posted to the billing run after landlord approval

Outcome

• Same weekTurnover rent billed after period close, previously 3 weeks
• 100%Declarations captured with supporting documents
• 0Manual spreadsheets in the revenue-share cycle

The challenge

Leasing enquiries arrived through brokers, walk-ins and campaigns with no single pipeline, so deals stalled between viewing and LOI without an owner.

What was implemented

• • CRM pipeline from lead to signed contract with drag-and-drop stage moves
• • Broker panel with commission rates linked to the contract that closes
• • Offer and LOI generation with versioning, e-signature and audit trail

Outcome

• One boardEvery live deal visible by stage, broker and unit
• AutomaticBroker commission released when the invoice settles
• Full historyEvery stage change attributed to a user and timestamp

The challenge

Post-dated cheque registers, returned cheques and legal escalation lived in separate files, so overdue accounts were escalated late and inconsistently.

What was implemented

• • PDC register with settlement, bounce and replacement tracking
• • Threshold-based workflows that notify stakeholders and open a linked legal case
• • Executive dashboard with AR aging, returned-cheque counts and open case exposure

Outcome

• Rule-basedEscalation triggered by ageing and bounce thresholds, not memory
• Single viewAR aging, cheques and legal cases on one dashboard
• Drill-downEvery KPI opens the exact records behind the number